R & J Services Co., Ltd. (Operator of Pool Alarm Asia – poolalarm.asia) We value your privacy and are committed to protecting your personal data in accordance with the Personal Data Protection Act B.E. 2562 (PDPA). This Privacy Policy explains how we collect, use, disclose and protect your personal data when you use our website and our services. By using our website, you acknowledge and agree to the terms and conditions set out in this Policy.

1. Information We Collect

1.1 Personal Information (collected with consent or contractual necessity)

● Name

● Email address

● Phone number

● Billing and shipping address

● Payment details (processed by secure third-party providers)

● Account credentials (if applicable)

1.2 Non-Personal Information

● IP address

● Browser and device details

● Website usage (pages visited, time on site)

● Cookies and tracking data

2. Legal Basis for Processing Personal Data

● Contractual necessity: To fulfill your orders and provide services.

● Legal obligation: To comply with applicable laws and regulations.

● Consent: For marketing communications and optional services (with your explicit consent).

● Legitimate interest: To improve our services and protect our business from fraud or misuse.

3. How We Use Your Information

● Processing and delivering your orders.

● Providing customer support and service.

● Sending marketing updates and promotions (only with your explicit consent).

● Improving website functionality and user experience.

● Ensuring legal and regulatory compliance.

● Preventing fraud and enhancing security.

● Managing warranty claims and providing after-sales support.

4. Retention Period

We retain personal data only as long as necessary to fulfill the purposes outlined above, unless a longer retention period is required by law. Typically, personal data is retained for 12 months after your last transaction or interaction, unless otherwise stated.

5. Cookies and Tracking Technologies

We use cookies to:

● Ensure website functionality (essential cookies).

● Analyze visitor behavior (analytics cookies).

● Provide personalized content or promotions (marketing cookies).

For more information about cookies and tracking technologies, please refer to our separate Cookie Policy. We use the CookieYes consent management platform to manage your cookie preferences. You can adjust your cookie settings at any time via the CookieYes preference center or through your browser settings. Continued use of our website implies your consent to the use of cookies as described.

6. Sharing Your Information

We do not sell or rent your personal information. We may share your data only with:

● Third-party service providers (e.g., payment processors, delivery and logistics providers) under strict data protection agreements (for order fulfillment and service).

● Government authorities or regulators when required by law.

● Marketing partners (only with your consent).

7. Your Rights Under PDPA

You have the following rights regarding your personal data:

● Access: Request a copy of your personal data.

● Correction: Request corrections to inaccurate or incomplete data.

● Deletion: Request erasure of your personal data (subject to legal exceptions).

● Objection: Object to certain uses of your personal data.

● Withdrawal of Consent: Revoke consent for marketing or optional data processing.

● Data Portability: Request transfer of your data to another controller.

To exercise any of these rights under the PDPA, please contact us at [email protected].

8. Data Security

We implement robust technical and organizational measures to protect your personal data, including:

● SSL encryption for secure transactions.

● Restricted access to personal data.

● Routine monitoring for security vulnerabilities.

While we strive for complete security, no method of transmission over the Internet is entirely secure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before submitting any personal information.

10. Updates to This Policy

This Privacy Policy may be updated periodically. If we make any material changes, we will update the “Last updated” date above and post the revised policy on our website. Please review this policy regularly to stay informed about how we protect your information.

Last updated: May 2025

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